FAQ

Order Status?
Please email orders@palosantostudios.com for all order inquiries!

Shipping & Duties
Shipping is automatically generated at checkout. Free shipping is available for domestic orders $200+ and international orders $500+. Please note when ordering outside of the US, you may have to pay Duties and Taxes on top of your shipping fee. Palo Santo Studios is not responsible for any customs and duties incurred upon receiving your parcel. If you deny your parcel by your local shipping provider, we will be unable to offer a refund or offer a store credit. Duties and taxes are non refundable and we are not responsible for these extra charges. The charges can range anywhere between 5%-50% of your total order cost. Your government website will usually have an option in which you can get a rough estimate on how much Duties and Taxes you might be charged.



Is my item in-stock, or pre-order?
Please refer to the product description for shipping estimates. Most items are pre-order.

When do pre-orders ship?
In 4-6 Weeks

Where are you located?
Los Angeles

What material are your crewnecks and sweatpants?
100% USA Grown Cotton, unless otherwise specified 

Where are your crewnecks and sweatpants made?
Los Angeles

Is your e-shop open?
Our e-shop is closed unless otherwise noted! We try to drop new product every 6-8 weeks, but will keep you updated via our email list and on Instagram : ) 

What is Palo Santo Studios?

We are a creative studio and wholesale agency. This means we do photoshoots, design, creative direction for clients, as well as represent independent emerging brands. Our in-house collection is a project in community and design.